Terms of service

Terms and Conditions

Please read these terms and conditions carefully before ordering. Upon ordering you are agreeing to be bound by these terms and conditions.

Advertised Prices

All hampers advertised exclude the delivery cost but include VAT.

Ordering and Payment

Orders can be placed on our website, over the telephone or via email. Payment can be made via most credit and debit cards. If you order via email we will email you an invoice which can be paid via BACs.

All card details taken on the website are submitted to Stripe directly via their secure server. We do not have access to your card details for payments taken on the website. We are also not liable for non-delivery of your goods if your payment is not authorised. If we are unable to send out your hamper for any reason we will be in contact as soon as possible and issue a full refund.

Gift message

We can attach a gift message to any hamper for you. We are also able to bespoke this to meet your requirements and company branding.

Delivery

All deliveries are made by reputable couriers such as Hermes and tracking is provided. We aim to dispatch all orders within 48 hours of receiving payment. If the recipient is not in the carrier will leave a card with contact details so that redelivery or collection can be arranged. The courier is only responsible for delivering to the address that you have provided (or an immediate neighbour if nobody is at home).

UK Mainland

As a guideline your hamper should be delivered within 4 working days using standard delivery.

Next day delivery is also available for most mainland UK addresses. Orders received by 12pm (GMT) Monday to Thursday can be dispatched for next day delivery subject to a surcharge.

On orders received by 12pm (GMT) on a Friday the goods will be dispatched for delivery the following Monday to most mainland UK addresses subject to a surcharge.

Weekend and Bank Holidays

Our standard delivery and next day delivery services do not include delivery on Saturdays, Sundays or bank holidays. If you require Saturday delivery to a mainland UK address please contact us, if the delivery is within Shropshire the delivery time will be shorter.

Redirection of goods

Additional charges will be made for the redirection or redelivery of goods due to an address or postcode error.

Cancellation and returns

You may return goods within 7 days of ordering, providing you comply with the following conditions;

You inform us of your cancellation in writing by email within 7 working days of delivery
The goods remain unused and component parts are unopened
You or the recipient retain and take reasonable care of the goods and package the goods to be returned securely
You are responsible for returning the goods to us at your own cost
Refunds will be given upon safe receipt of the item. Refunds are only made to the card used to pay for the purchase.

We regret that you may not cancel or return bespoke hampers.

Damaged or defective hampers

If you or your recipient has received a damaged or defective hamper or if we have made a mistake with your order the following terms apply;

You notify us within 48 hours of receipt via phone on +44 (0)7837542942 or via email on jess@shropshirehamper.co.uk.
You send photographic evidence of the breakages. If we are satiffied the hamper was damanged in transit we will refund the hamper in full.
You will not be charged for the collection of your faulty or damaged item nor for the delivery of a replacement hamper.
If required we will refund the cost of the hamper or damaged items in full or we will replace the hamper or damaged items. If the same hamper or items are not available we will replace with a hamper or items of equal or higher value.
You will not be charged for the collection of your faulty or damaged item nor for the delivery of a replacement hamper.

Delays in delivery

We are not responsible for late delivery of any hampers or gift due to;

Incomplete or incorrect delivery addresses
Adverse weather conditions
Any other causes beyond our reasonable control.

Allergens

Some of the products within our hampers contain allergens such as nuts, egg, milk and gluten. The majority of information is provided on the nutrition information label on each item however please contact us directly if you require further information.

Alcohol

Many of our hampers contain alcohol, therefore the minimum age you must be to order our hampers containing alcohol is 18 years of age. It is an offence to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003 if you are under the age of 18.

By placing an order for any hamper containing alcohol the purchaser shall be deemed to have confirmed they and the recipient are at least 18 years old.

Product listings and item substitution

We aim to deliver exactly what you have ordered. However we reserve the right to make changes to descriptions, contents, prices, delivery methods and available products at any time.

All of our hampers are fully itemised however as we are sourcing from small producers sometimes stock can be an issue, we therefore reserve the right to substitute any items with replacements of equal or higher value that may or may not be listed in the contents section of the product descriptions.

All photographic props are not included unless otherwise itemised in the hamper description.

VAT & Duty

All prices include VAT at variable rates and duty charged at the rates prevailing. We reserve the right to amend prices according to legislative change. Not every item in a hamper is liable for VAT and therefore hampers may not incur standard VAT at the prevailing rate.

Hampers usually have variable VAT rates because they include some food items which are zero rated. Please contact us if you would like a breakdown of the VAT.

Complaints

Product complaints

In the unfortunate event you are not happy with one of our products please submit your complaint in writing to us at jess@shropshirehamper.co.uk or call us on 07837542942. We will respond to you as soon as we are able. We however are not liable for issues with producer products included in the hampers.